Frequently Asked Questions

In addition to the always awesome Rockaway/Jacob Riis beach – we have added 2 new Long Island destinations with trips to Robert Moses/Fire Island and Jones Beach.

Each trip is different so please see the individual trip page to confirm your departure and return times.

Rockaway /Jacob Riis:Yes, the bus picks up from only one location in Brooklynand makes 2 beachfront drop off.
Long Island Beaches: The bus picks up from 2 locations and makes 2 beachfront drop-offs.

Cancellations must be made at least 48 hours before your trip departure time in order to receive a full refund. Cancellations made within 48 hours of your departure will receive no refund. For overnight trips, Cancellations must be made at least 2 weeks before your trip departure time in order to receive a full refund. Cancellations made within 2 weeks of your departure will receive a 50% refund. Cancellations made within 72 hour or your trip departure time will receive no refund. No refunds will be issued for missed buses.

Yes. However, please check in at least 20 minutes before the departure time to confirm that you are at the beach. If you don’t show up within 10 minutes of your departure time, we reserve the right to offer your seat to passengers on our standby list.

You should arrive 15 minutes prior to your departure time to check in. If you plan on bringing a surfboard or other large items, please arrive at least 25 minutes prior to your departure time.

No dogs are allowed on the bus, with the exception of Guide, Hearing, Diabetics, and Seizure Alert dogs. Proper paperwork for the service dog must be available upon request. We reserve the right to turn away riders who fail to provide the appropriate documentation and no refund will be issued. Please email hello@nycbeachbus.com so we can make the appropriate accommodations for you.

You must request permission by email in order to bring your surfboard. Email us at hello@nycbeachbus.com with the subject line “Surfboard – (insert trip date & time)”

Depends on the beach.
Rockaway / Jacob Riis Beach:The buses usually arrive within 30-45 minutes.
Fire Island/Robert Moses:  The buses usually arrive within 75 minutes

As with any trip, traffic can always alters these estimates. 

We partner with a few local businesses who absolutely love our service and what we are about who provide us with a few things to make your beach day easier and more affordable. Supplies are limited, but we do get a few awesome things like Sixpoint Beer, Chameleon Coffee and Mamma Chia squeezes.

Unfortunately, supplies are limited to a first come first served basis. We always have enough items for the total number of passengers, however, we operate on an honor system but people get super excited and grab one of each item leaving none for others. If someone on the bus has extra, ask nicely and maybe they will share.

No. People of all ages are allowed on the bus.

Absolutely! Although we anticipate that our buses will always sell out in advance, people sometimes oversleep and don’t show up to the bus. Get to the bus at least 20 minutes early and we will try our best to accommodate you.

Yes we do. Continuing the awesomenew tradition of renting you the gear you need for the activity you love, we are renting out beach chairs, umbrellas, and COOLERS to make your beach trip even more awesome. Email us at Hello@nycbeachbus.com to confirm availability.

Yup, coolers. Think about how much more awesome your beach day can be if you can keep your drinks and your food cold and protected from the scorching sun. Then you could email us to tell us how awesome we are for providing you with this awesome luxury.

If you need any information on a trip or need to change and/or cancel your reservation, please email hello@nycebeachbus.com or call us between the hours of 7AM and 7PM at 
917.524.2421 (Office)
347.796.1685 (Cell) 

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